Introducing Cortex Signals: The AI Podcast Turning Strategy Into Real-World Impact
Date Published
Categories
Cortex Signals is the new podcast from Cortex Reply, the AI-native consultancy helping organisations transform AI ambition into measurable business outcomes.
Hosted by Sanjay Dandeker, Cortex Signals brings together AI practitioners, architects, and specialists to explore the technologies, strategies, and operating models shaping the future of enterprise AI.
Each episode explores the real-world challenges and opportunities organisations face as they adopt AI, including agentic AI, AI-driven service delivery, operational efficiency, FinOps for AI, governance, optimisation, and managing legacy risk.
Taking an architecture-led view, the series follows the complete AI transformation journey we deliver with clients, from strategy and data foundations through to governance, advanced AI capabilities, and deploying agentic systems into production.
Episode 1 Part 1: How AI Agents Are Transforming Customer Experience
In the debut episode of Cortex Signals, host Sanjay Dandeker is joined by Matt Hull and Josh Prout to explore how AI agents are transforming customer experience.
The conversation explores why customer experience has become one of the strongest use cases for AI adoption, how organisations can move beyond simple containment metrics, and why trust, context, and interaction history are critical to success.
The episode also features insights from the Customer Success Collective Summit in New York, including discussions on policy drift, AI governance, and the growing importance of continuous learning systems in AI-driven service environments.
Key themes include:
- Why customer experience is a leading area for AI adoption
- Moving beyond containment ratios to meaningful outcomes
- The role of memory, context, and contact history in AI agents
- Building trust in AI-driven customer interactions
- How policy drift is shaping continuous improvement in AI systems
Episode 1 Part 2:
In Part 2 of the debut episode, Sanjay Dandeker continues the conversation with Matt Hull and Josh Prout to explore how organisations can unlock greater value from AI-powered customer experiences.
The discussion looks at the foundations required to scale AI agents successfully, including governance, continuous optimisation, and the importance of designing systems that can adapt as customer needs and business requirements evolve.
Key themes include:
- Designing AI agents that deliver valuable customer interactions
- Creating the foundations for scalable AI adoption
- Balancing innovation with governance and control
- Supporting continuous improvement in AI systems
- Turning AI capabilities into measurable business value
Listen Now
Cortex Signals is available on:
Stay up to date with every episode and explore the architecture, innovation, and real-world impact behind enterprise AI transformation.
Sanjay Dandeker
Principal Consultant